Set a timer for how long you expect to be in a meeting, completing a task or what your company policy is to check in to acknowledge you are ok. The timer when set sends the Monitoring Centre a start timer command the same that appears on your phone, this way if you find you drop out of service or your phone goes flat there is still an alert trigger active. If something happens and you do not stop the timer it will alert us  and then begin sending your location (if your phone is in service and on) plus your manually added information entered when starting the timer as well as the live location. Your phone also sends to the Monitoring Centre the remaining battery level in your phone and the accuracy in metres of your location.

Step 1 > Open the App

Step 2 > Tap on the word Timer at the bottom of the screen

Step 3 > Check the address that appears at the top of the screen and confirm if correct. Tapping the target icon at the far right of the box will update the location if incorrect.

Step 4 > To set the location elsewhere, press and hold the red pin and drag it to the new location. The box at the top of the screen will update with the new address. You can zoom in on the map for easy use.

Step 5 > To add additional information such as a level of the building the meeting is occurring on, the room number or the activity you are completing, tap on Additional Information at the bottom of the screen.

NB – instead of typing use the microphone icon on the keyboard, it will enter text straight from for the voice.

Step 6 > Tap on Confirm Location to continue

Step 7 > Set the expected duration of the meeting, give yourself a few extra minutes.

Step 8 > To edit the address or the additional information tap the edit icon (square with a pencil in it) on the right of each box this will return you to the location map.

Step 9 > To confirm the shake feature is enabled the switch will be yellow. This is important to check, and you may choose to go to default settings and enable shake here to ensure this feature is always on. Tap the switch to turn off the shake feature if it is not required.

Step 10 > Tap Set Timer. The screen will change to the countdown timer

Step 11 > The countdown timer screen displays buttons to initiate the Safety Alert or Medical Alert if required. The Cancel Timer button, to end the timer, or the Restart Timer button to restart the welfare timer session.

N.B. The user can cancel or restart timer at any time and is not required to wait the duration of previous timer.

Yes. There are 2 buttons on the main screen of the app, one is for safety and the other is for medical both have different responses by the Monitoring Centre. To trigger a manual Safety or Medical Alert;

Step 1 > Open the App

Step 2 > Press and hold either icon (depending on type of Alert required) for 3 seconds until the yellow outer ring closes and turns green. Your phone will vibrate when the alert is sent, and the icon will turn red.

Step 3 > The Monitoring Centre will follow your pre-agreed response instructions which may including calling you at first instance. If you are contacted and the correct voice code is confirmed the alert will be resolved by the operator.

N.B. The user cannot cancel the alert via the app.

Listening to users of older 3rd party devices this was a big issue where by the shake was too sensitive or continually false alarmed. We have put in a configuration option so each user can adjust the sensitivity based on their day to day life. To configure the shake settings;

Step 1 > Tap the cog icon at the top of the screen to open the setting menu

Step 2 > Select Shake Detection by tapping

Step 3 > Slide the ball across the screen for the sensitivity required, far left is very sensitive and far right is extremely less sensitive. Slide the second ball to how many times to shake in a 3 second period to set an alert. These settings are utilised for reducing false alerts during day to day activity.

Step 4 > Test by shaking while still in the configuration screen and the phone will vibrate when reaching the level and occurrences set. No alerts are sent while in this screen

Step 5 > Tap the back arrow when correct and your selections will be saved

Thanks to some great programming and the new functions in the latest phone software upgrades, timer responses can be actioned from the lock screen, some smart watches and also using Siri or Ok Google.

Location services are getting better as it uses phone towers, the inbuilt phone GPS and WI-FI to improve location accuracy. What it still cannot do is elevation or pin point in large buildings, we added a notes section when starting a timer so you can explain your exact location details or task type.

Personal information security is our highest priority because we do require a level of personal information to be kept so if needed from a responder we can give a good description of your appearance so they can find you and confirm you are the correct person to assist. When filling out the sign up form there are a series of questions about your appearance, please be honest the only people that see the information are WSG security licenced employees and the Monitoring Centre operators when an alert is triggered. The information is stored on our own servers, in secure data centres here in Australia, we do not have data stores on shared servers such as Amazon, Microsoft or alike.

If you do need to make changes because you changed the colour of your hair, got glasses or a new tattoo that will help resoponers find you when needed please call 1300 265 151 to have the details updated.

We put a test function in the app for many reasons, it’s great piece of mind to test the app weekly or monthly the process also stamps of the usage report your employer receives. To test an alert;

Step 1 > Tap the cog icon at the top of the screen to open the setting menu

Step 2 > Select Alert Test by tapping

Step 3 > Press and hold the icon for 3 seconds until the yellow outer ring closes, turns green and vibration occurs.

Step 4 > 5 tasks will appear, when each tasks is complete it will have a green tick to the left

Step 5 > When there is 5 ticks the test is complete, the test can then be emailed as proof to a manger if required

Step 6 > If a red cross appears please check for mobile/cell service and location services are turned on. Additional assistance can be obtained by calling, 1300 265 151 or +61 8 8395 4050

The only time your location is set to the Monitoring Centre is when your phone is in alert. Once the Alert is started our Monitoring Centre operators will see your phones live position on a map. When they have confirmed you are ok and received your voice password or responders are with you will we end the alert which then stops the location being sent.

Voice codes are very important as it is your password to the Monitoring Centre. Quote the right voice code and we can update your details or cancel an alert. Quote the wrong one and we will begin to assume you are in a compromised situation. Make sure you use something you will always remember.

We want you to have the best experience of the WSG app we can provide. Inside the app on the settings screen (cog icon in the top corner) there is a section called manual, click on that and a PDF manual will download to your phone.

If you want a more detailed training we highly recommend the videos which can be found by clicking here.

If you do not have your App Code give WSG Support a call, quote your voice code and they will give you the key. WSG support can be called on 1300 265 151.

Yes. WSG has now integrated Siri and OK Google to;

• Trigger a Safety Alert
• Trigger a Medical Alert
• Acknowledge and Continue a timer
• Stop a timer