WSG helping with the Safework.sa.gov.au guidelines for remote and isolated workers

Link to guidelines Managing Work Environment Facilities

Safe Work Practices are Important for Remote & Isolated Workers

Safe Work practices are important and although different states and territories have different laws they all want the same thing. Essentially, they want the workers to go home to their families safe and sound after their shift. With this in mind, and after reading through the guidelines there is a lot WorkSafeGurdian can do to assist employers in their WHS compliance.

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Personal safety for Remote and Isolated workers

WorkSafeGuardian is a personal safety app which is just as much for lone workers as it is for workers that face trying conditions or potentially risky environments like bank managers walking from the back door to their car in the car park or a worker by themselves working on the Murray Pipeline. The Worksafe Guardian app can be used at any time to trigger an alert. The alert then sends a message to a 24/7 Grade A1 response centre. The response centre is full of professionals, they are all trained in dealing with escalated situations.

There are several points in the scope of the guidelines, however, the 2 that WorkSafeGuardian assist with is
– Remote and isolated work
– Emergency plans

According to the guidelines “Remote or isolated work is work that is isolated from the assistance of other people because of the location, time or nature of the work being done. Assistance from other people includes rescue, medical assistance and emergency services. A worker may be isolated even if other people may be close by, for example, a cleaner working by themselves at night in a city office building. In other cases, a worker may be far away from populated areas, for example, on a farm”. (p22 of the attached guidelines).

A new level of response for Remote and Isolated workers

The WorkSafeGuardian app adds a new level of response to those working in conditions outlined above. Because the WSG app is published for both iOS and Android it will work on 80% of the smartphones out there. It will also work on SAT phones using the Android platform*. Should the worker set off an alert only then the GPS information is sent from the device to the response centre. This information continues to update until the situation has been resolved.

Emergency plans are the second part of what WorkSafeGuardian can assist with, unlike other apps and devices that just send SMS and emails to 10 contacts the WorkSafeGuardian app sends its alerts to a response centre. The operators at the response centre have predetermined instructions to follow which are meticulously worked through with the client. This is one way we ensure the right response is applied to the right situation. This takes away the pressure from the app user to think what they need to do in the situation. An example of that would be a community nurse conducting a home visit and the patient falls terribly ill. By pressing the medical button on the app the response centre would handle the phone call to the ambulance. This way the nurse can concentrate on the patient.

The guidelines are just over 30 pages long but paint a great picture of the classification of a safe workplace in an easy reading format. The WorkSafeGuardian app is flexible to many applications and should be seen just as much as a personal safety app as it is a lone worker/remote or isolated work solution.

*must have data available on the device

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