The WorkSafe Guardian leadership, like Ideagen, are heavily invested in the success of this acquisition and continuing to support regulated industries with their compliance needs. They’ll continue to work with the Ideagen team and are actively helping with the integration.

Ideagen’s headquarters are in Nottingham in the United Kingdom, but they have operations around the globe. Their Australian operations run out of Sydney, Melbourne and Adelaide but they also have offices in Malaysia, North America, India and the Philippines.

In the short term, the only change customers will notice is the addition of the Ideagen name to some of our external channels. The core of what makes WorkSafe Guardian special remains the same. All existing contracts will continue to serve customers, and their billing arrangements will remain unchanged. Longer term, this new relationship means that customers will be able to benefit from a greater range of comprehensive solutions, and a better ability to support their needs.

There’ll be no contractual changes for customers and billing and administration in the short term. Should that change in future we will ensure customers are kept updated of any developments.

Nothing changes for the moment, but the acquisition and access to Ideagen’s global Product R&D team provides great opportunities for efficiency, innovation and product development. 

The acquisition will not change the products/services you currently use. Being part of Ideagen will enable us to enhance our offerings and provide you with even better service and support.

There are no immediate changes to our pricing or subscription plans. We are committed to providing you with advance notice and transparent communication should any changes occur in the future.

Being part of Ideagen gives WorkSafe Guardian access to resources and expertise to explore innovative features and updates. We aim to continually improve our products and services to meet your evolving needs.

Our dedicated support team remains committed to providing you with the highest level of service. Ideagen and WorkSafe Guardian’s priority is to ensure a seamless and positive experience for all our customers.

Ideagen works with some of the world’s biggest and most complex businesses therefore understands the importance of data security and has robust processes in place. Data privacy and security remain a top priority. All customer data will remain in Australia and will continue to be handled with the utmost care and in compliance with all relevant data protection regulations.

Ideagen and WorkSafe Guardian share a long-term vision and goals and have a perfectly aligned customer profile. We remain committed to delivering high-quality software solutions and will continue to innovate and grow in ways that benefit our customers.

We routinely review all policies and agreements to ensure they align with our goals and values. Should there be any changes, we will communicate them clearly and provide ample time for review.

We will provide regular updates through our usual communication channels, including email, website and social media platforms. We encourage you to stay connected to receive the latest information.

Please feel free to contact our customer support team or your account manager for further questions or concerns. We are here to assist you and ensure a smooth transition.

We’re incredibly excited about how this acquisition opens up new opportunities for growth, innovation, and enhanced service offerings, ensuring that we continue to meet and exceed your expectations.